Q-What documents are required when shipping my vehicle overseas?

A-When you ship your vehicle overseas you need to have: an Original Title or Manufacturer’s Certificate of Origin/Statement of Origin (MCO/MSO), copy of your driver license or passport, Copy of the Bill of Sale or any other document showing value of the vehicle, signed Power of Attorney which can be downloaded from our website.

Q - How long does it take to ship my vehicle?

A – Delivery time for vehicles within the United Sates can take 3 to 14 days, depending on location, season etc and 20 to 75 days for overseas shipping, depending on destination. Due to weather & road conditions and other unforeseen factors make it impossible to guarantee the delivery date. Allow 7 to 14 days for the carriers to complete the trip on West –East Coast runs, but can be faster on other routes.

Q - How long does it take to have my car picked up?

A – Usually it takes 2-3 days to schedule a pick up date for your vehicle with a truck. We can always arrange to accommodate your schedule, but you may incur additional costs.

Q - How much does it cost to ship my car?

A - Prices are determined by mileage, vehicle size, and delivery location within the United States, and by size and weight for overseas shipping. Call us at 310-806-7088 or email us for a rate quote.

Q - What form of payments do you accept?

A - We accept Cash, Personal Checks, Cashier's Checks, Postal Money Orders, and Wire Transfers.

Q - Can I pack my belongings in my car?

A - As of 1998 the Department of Transportation ruling you may not load any items in a vehicle on auto carriers. Auto carriers are NOT licensed to carry household goods or personal items, and are not covered by carrier's insurance. Any damage to your vehicle due to household goods shifting or braking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner's own risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility.

Q - What if my location is inaccessible to the truck?

A - Most trucks are 75 feet long and very wide, which makes it impossible to reach most residential areas due to narrow roads, power lines, trees and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location like shopping center or major street crossing to pick up or deliver your vehicle.

Q - How much gasoline do I leave in the tank?

A – For deliveries within USA any amount of gas in the tank will be acceptable, for overseas shipments it is recommended that the tank should be as low as possible.

Q - How much does it cost to ship my household goods?

A - Shipping costs are based on total volume (measured in cubic meters/feet) or weight of your personal belongings, whichever is greater. Although the exact cost cannot be determined until final packing is completed.

Q - How is my vehicle loaded in the container?

A - We use unique reusable steel or wood racking systems, allowing us to load 2-6 vehicles in 40 ft. high cube containers .Your vehicle will be loaded in the container for shipping with care and intelligence.

Q - What type of insurance coverage do I need?

A - We will take the best possible care of your belongings, using sophisticated security measures at our warehouses. There are, however, times when for reasons beyond our control (i.e. acts of God, fire, war etc.), your goods may be damaged or lost. For this reason we suggest you insure your goods with an all-risk door-to-door marine insurance immediately upon their arrival to our warehouse. We offer a variety of insurance packages to suit your needs:

Marine Insurance – You might ask “Why do I need marine insurance?” There is no easy explanation to this other than, during transportation, ground or ocean, contents are out of direct control of any freight forwarder. While contents are in our warehouse or at one of our many international handling agents’ warehouses, contents are insured by warehouse coverage for a limited time.

Total Loss - Your household goods or your vehicle will be covered in the event of fire, theft or accident during transit.

Full Coverage - You can purchase insurance coverage for the full value of your belongings which includes protection for any damage incurred during shipping, but to qualify for the coverage, we must professionally pack and unpack the goods at both points.

Q - What happens when my container reaches port of destination?

A - When the ship reaches its destination, the container will be taken to a port-bonded warehouse and will be opened in the presence of our agent. However you won’t be able to get your goods or vehicle until you come to clear customs. Our agent’s representative in your destination country will send you an arrival notice as soon as the container is unloaded.

Q - What is required to clear my container at the destination port?

A - Depending on the country you are moving to, you will need some or all of the following documents in order to clear customs: Passport, Immigrant Certificate/Visa, Detailed packing list with value of contents, Receipts for appliances and new furniture, Tenancy contract or title for new house, Proper proof of tax exemptions, if entitled, Copy of agreement with Auto export Group, Delivery order notice.